Hive Streaming Support Center

Welcome to the Hive Streaming Support Center

Hive Knowledge Base

Have questions? Need information? Check out the Hive Knowledge Base (HKB):
Click here to visit the HKB home page

First time accessing HKB/Support services as an existing customer/partner? Start by registering for a support account:
Click here to learn how to gain advanced access to customer support content and HKB articles

Portals

  1. Customer Help Desk

    Hello Hive Streaming Customers! Can't find what you need in the Hive Knowledge Base? Here you can file a customer request. You will receive a ticket number and someone from our team will get back to you.

    An urgent request that you would rather speak an agent about? Please call our Hive Streaming support number at (+1-877-919-7322).

    If shortly after creating a ticket you do not see an e-mail from us in your inbox with your ticket number in the subject line, please check your spam folder or submit a Support Request ticket letting us know of the issue along with your e-mail address.

  2. Report a Privacy Incident

    Welcome! You can raise Privacy incidents requests via this portal.

  3. Partner Help Desk

    Welcome! The Partner Help Desk is your destination for technical integration questions, requests for sales support, collateral & more.

    NOTE: Use the Partner Help Desk only for non-customer impacting requests or questions.

    For customer-impacting issues, please use the standard Hive Streaming Customer Help Desk.

Suggested forms

  • Support Request in Customer Help Desk

    Request help from Hive or report an issue with Hive Streaming services.

  • Privacy Incident in Report a Privacy Incident
  • Silent Test Request in Customer Help Desk

    Submit an order requesting a Silent Test (5 business day advance notice is requested).

  • Event Monitoring Request in Customer Help Desk

    Submit an order requesting one of our engineers to monitor an upcoming live event (5 business day advance notice is requested).

Powered by Jira Service Management
{"xsrfToken":"ffdee91a1cc79fb05fd8d96c05625b22e7b4ec0a_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7823dd66-d1e4-47b7-aefa-b0c3fc40574a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmZiYTcyYy02ODAzLTRiOGYtOGI5ZC1iYmI0OWJmMWY2ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc4MjNkZDY2LWQxZTQtNDdiNy1hZWZhLWIwYzNmYzQwNTc0YSI6WyJyZWFkIl19LCJleHAiOjE3MzY2NzQ0NTAsIm5iZiI6MTczNjY3Mzg1MH0.VXiYftOUEvXAtnzK5KOf0viBOlFxXNceHskzvv0M3IM&client=9bfba72c-6803-4b8f-8b9d-bbb49bf1f6df&mode=fit","logoId":"7823dd66-d1e4-47b7-aefa-b0c3fc40574a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Hive Streaming Support Center","sharedPortalName":"Hive Streaming Support Center","userInitialAnnouncementHeader":"Hive Knowledge Base","userInitialAnnouncementMessageWiki":"<p>Have questions? Need information? Check out the Hive Knowledge Base (HKB): <br> <ins><a href=\"https://hivestreaming.atlassian.net/wiki/spaces/HKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to visit the HKB home page</a></ins></p>\n<p>First time accessing HKB/Support services as an existing customer/partner? Start by registering for a support account: <br> <ins><a href=\"https://hivestreaming.atlassian.net/wiki/spaces/HKB/pages/814055583/Welcome+to+the+Hive+Streaming+Knowledge+Base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to learn how to gain advanced access to customer support content and HKB articles</a></ins></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Hive Streaming Support Center","sharedPortalName":"Hive Streaming Support Center","announcementHeader":"Hive Knowledge Base","announcementMessage":"Have questions? Need information? Check out the Hive Knowledge Base (HKB): \n+[Click here to visit the HKB home page| https://hivestreaming.atlassian.net/wiki/spaces/HKB/overview]+\n\nFirst time accessing HKB/Support services as an existing customer/partner? Start by registering for a support account: \n+[Click here to learn how to gain advanced access to customer support content and HKB articles| https://hivestreaming.atlassian.net/wiki/spaces/HKB/pages/814055583/Welcome+to+the+Hive+Streaming+Knowledge+Base]+","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#104556","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hivestreaming","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ffdee91a1cc79fb05fd8d96c05625b22e7b4ec0a_lout","baseUrl":"https://hivestreaming.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hivestreaming.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9bfba72c-6803-4b8f-8b9d-bbb49bf1f6df","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a655a48d93e949e88035cd0c6e554336","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}