Hive Streaming Support Center
  1. Hive Streaming Support Center
  2. Partner Help Desk

Partner Help Desk

Welcome! The Partner Help Desk is your destination for technical integration questions, requests for sales support, collateral & more.

NOTE: Use the Partner Help Desk only for non-customer impacting requests or questions.

For customer-impacting issues, please use the standard Hive Streaming Customer Help Desk.

Learn more about

  • integration

Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"e900197252227f24bf86c4f6ca0efb41451cf34a_lout","branding":{"id":"11","key":"pht","name":"Partner Help Desk","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c95100","headerLinkHoverBGColor":"#c95100","headerBadgeColor":"#c95100"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7823dd66-d1e4-47b7-aefa-b0c3fc40574a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmZiYTcyYy02ODAzLTRiOGYtOGI5ZC1iYmI0OWJmMWY2ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc4MjNkZDY2LWQxZTQtNDdiNy1hZWZhLWIwYzNmYzQwNTc0YSI6WyJyZWFkIl19LCJleHAiOjE3NTIxNjMwMjAsIm5iZiI6MTc1MjE2MjQyMH0.H-roAzu5DF6zEnmZT0NqUfussjobMdIbJaOBzC3Fs6U&client=9bfba72c-6803-4b8f-8b9d-bbb49bf1f6df&mode=fit","logoId":"7823dd66-d1e4-47b7-aefa-b0c3fc40574a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Hive Streaming Support Center","sharedPortalName":"Hive Streaming Support Center","userInitialAnnouncementHeader":"Hive Knowledge Base","userInitialAnnouncementMessageWiki":"<p>Have questions? Need information? Check out the Hive Knowledge Base (HKB): <br> <ins><a href=\"https://hivestreaming.atlassian.net/wiki/spaces/HKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to visit the HKB home page</a></ins></p>\n<p>First time accessing HKB/Support services as an existing customer/partner? Start by registering for a support account: <br> <ins><a href=\"https://hivestreaming.atlassian.net/wiki/spaces/HKB/pages/814055583/Welcome+to+the+Hive+Streaming+Knowledge+Base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to learn how to gain advanced access to customer support content and HKB articles</a></ins></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Hive Streaming Support Center","sharedPortalName":"Hive Streaming Support Center","announcementHeader":"Hive Knowledge Base","announcementMessage":"Have questions? Need information? Check out the Hive Knowledge Base (HKB): \n+[Click here to visit the HKB home page| https://hivestreaming.atlassian.net/wiki/spaces/HKB/overview]+\n\nFirst time accessing HKB/Support services as an existing customer/partner? Start by registering for a support account: \n+[Click here to learn how to gain advanced access to customer support content and HKB articles| https://hivestreaming.atlassian.net/wiki/spaces/HKB/pages/814055583/Welcome+to+the+Hive+Streaming+Knowledge+Base]+","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#104556","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"pht","projectId":11238,"serviceDeskId":11,"name":"Partner Help Desk","description":"<p>Welcome! The Partner Help Desk is your destination for technical integration questions, requests for sales support, collateral &amp; more.</p>\n<p>NOTE: Use the Partner Help Desk only for non-customer impacting requests or questions.</p>\n<p>For customer-impacting issues, please use the standard Hive Streaming Customer Help Desk.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"99","name":"Ask an integration question","descriptionHtml":"","callToAction":"Ask an integration question","introHtml":"<p>Have a question about integrating Hive Streaming technology? Submit it here.</p>","icon":11525,"iconUrl":"https://hivestreaming.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","groups":[69],"key":""},{"id":"123","name":"Partner Sales & Product Enablement Support","descriptionHtml":"","callToAction":"Partner Sales & Product Enablement Support","introHtml":"<p>Submit a request to the partner team for specific sales &amp; product training and partner branded material for promotions and sales</p>","icon":10532,"iconUrl":"https://hivestreaming.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[69],"key":""},{"id":"98","name":"POC & Sales Support for your end-customers","descriptionHtml":"","callToAction":"POC & Sales Support for your end-customers","introHtml":"<p>Submit a request for POC &amp; Sales Support for your end-customers</p>","icon":11539,"iconUrl":"https://hivestreaming.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11539","groups":[69],"key":""},{"id":"100","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11526,"iconUrl":"https://hivestreaming.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""},{"id":"122","name":"Generic Task","descriptionHtml":"","callToAction":"Generic Task","introHtml":"<p>Use only if you can't find something more accurate!</p>","icon":10532,"iconUrl":"https://hivestreaming.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""}],"reqGroups":[{"id":69,"name":"External Requests"}],"orderMapping":{"69":[123,99,98],"19":[123,99,98]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3fd8477a-cad6-303d-8955-8f979a4f9a03","appLinkName":"System Confluence","appLinkUrl":"https://hivestreaming.atlassian.net/wiki","spaceKey":"PS","spaceName":"HIVE Partner Portal","spaceUrl":"https://hivestreaming.atlassian.net/wiki/spaces/PS","isServer":false},"labels":[],"projectKey":"PHD","serviceDeskId":11,"kbLinkDomainURLs":["https://hivestreaming.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YmZiYTcyYy02ODAzLTRiOGYtOGI5ZC1iYmI0OWJmMWY2ZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMjM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxNjM2MjAsIm5iZiI6MTc1MjE2MjQyMH0.skNaPfOfXJqTF27likAKd6LW_qoB8ZL3jJYrNJGj3V0","targetCollection":"upload-project-11238","endpointUrl":"https://api.media.atlassian.com","clientId":"9bfba72c-6803-4b8f-8b9d-bbb49bf1f6df","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e70b4992-cde5-4e19-a689-71d25489b57b","name":"integration","categoryUrl":"https://hivestreaming.atlassian.net/servicedesk/customer/portal/11/topic/e70b4992-cde5-4e19-a689-71d25489b57b","createdAt":"1588097241308"}]}},"sharedPortal":{"name":"Hive Streaming Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://hivestreaming.atlassian.net/wiki","kbLinkDomainURLs":["https://hivestreaming.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hivestreaming","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e900197252227f24bf86c4f6ca0efb41451cf34a_lout","baseUrl":"https://hivestreaming.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hivestreaming.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9bfba72c-6803-4b8f-8b9d-bbb49bf1f6df","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f1153ef67ed14836a29c2754a06f9c72","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}