Workplace Requirements
Although all Workplace plans include Live video streaming, HIVE for Workplace is only included in Enterprise Live - available to Workplace customers on an Enterprise plan. If you are unsure which Workplace plan you have or which features are available to your community, please contact your Workplace account team.
Workplace has its own networking requirements, detailed here.
Understanding Hive Streaming Requirements
Hive Streaming's browser-based distribution technology (Hive WebRTC) is enabled by default in Workplace Enterprise Live. However, customers may upgrade to the installed HIVE Agent to enable more advanced use cases, including support for non-WebRTC compliant browsers, HIVE Silent Testing and custom network configurations.
HIVE WebRTC Endpoint Requirements
To support browser-based peer-to-peer distribution of live video, HIVE WebRTC requires a web browser that supports WebRTC data channels.
| Platform | Chrome | Firefox | Safari | Internet Explorer | Edge |
|---|---|---|---|---|---|
| Windows |  | | - | Stats Only | Coming soon |
| macOS | | | | - | - |
| iOS | Stats Only | - | - | ||
| Android | | | - | - | - |
Browsers that do not support WebRTC data channels may still view Enterprise Live events, but they will not benefit from peer-to-peer distribution.
HIVE WebRTC Networking Requirements
HIVE WebRTC typically functions optimally on enterprise networks without any additional configuration. However, IT Admins should review the following list to insure no required services are blocked.
Required or Optional | Protocol (Port) | Destination Address | Description | Comments |
|---|---|---|---|---|
| HTTPS & WSS (tcp/443) | *.hivestreaming.com | HIVE Cloud Services hosted on the Internet For plugins hosted by Hive, download.hivestreaming.com is a required endpoint and needs to be part of the firewall rules to bypass proxy services | HIVE Cloud Services are used for signaling, telemetry & logging only (no content) |
| WebRTC (udp/1025 thru udp/ 65535) | Browser-to-browser | Peer-to-peer transmission of encrypted video fragments and telemetry | UDP communication is not needed outbound, beyond the corporate firewall |
| STUN (tcp/3478 & udp/3478) | stun.hivestreaming.com | IP address & NAT discovery services (HIVE Cloud Services) hosted on the Internet | STUN is not required, but improves performance between connected sites. |
Legend |
|---|
|
|
Customers may upgrade to the installed HIVE Agent to enable more advanced use cases, including support for non-WebRTC compliant browsers, HIVE Silent Testing and custom network configurations.
HIVE Agent Endpoint Requirements
The HIVE Agent extends HIVE distribution support for Enterprise Live events to non-WebRTC web browsers, including Internet Explorer and Microsoft Edge. Installed HIVE Agents also support HIVE Silent Testing and custom network configurations.
HIVE Agent Networking Requirements
HIVE Desktop Helper
The HIVE Agent uses the HIVE Desktop Helper process (HDH) to automatically connect to services on the Internet, including the HIVE Cloud Services and video content hosted on the video platform partner's CDN. If the HDH is not permitted or unable to transit your Internet infrastructure, manual network configuration steps are offered.