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Customer Help Desk

Hello Hive Streaming Customers! Can't find what you need in the Hive Knowledge Base? Here you can file a customer request. You will receive a ticket number and someone from our team will get back to you.

An urgent request that you would rather speak an agent about? Please call our Hive Streaming support number at (+1-877-919-7322).

If shortly after creating a ticket you do not see an e-mail from us in your inbox with your ticket number in the subject line, please check your spam folder or submit a Support Request ticket letting us know of the issue along with your e-mail address.

Silent Test Request

Required fields are marked with an asterisk


5 business day advance notice is generally requested to line up a Support team resource. For crediting/billing of the service consult with your account manager.

Time when the test will take place. Specify the time using the 24 hour time format.

Time-zone of the specified Time of Test.

Count of clients to target as the count of viewers that join the test (results may vary).

Quantity of time that the test is requested to last. The Test Duration includes the Viewer Join Time.

Attendee stream or player web-page URL to be silently played by clients/viewers during the Silent Test. In most cases the content at the URL must be publicly accessible to allow the Silent Test to be executed on the URL.

Indicates the infrastructure that will host the Silent Test source stream. This is the Content Distribution Network (CDN) sourcing the live event stream publicly before it enters the enterprise network.

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