Site information often has direct and high impact on the performance of an event when optimizing the load and for getting accurate event analytics. With some recent updates in the Hive Portal, you may now automate your site information update by integrating to the API. Have you already done so?
If not, reach out to your CSM or to Hive Support (https://hivestreaming.atlassian.net/servicedesk/customer/portal/2) and request more information or help to set it up. Support may also help you to get access to Customer content within the Hive Knowledge Base.
Already a Hive Knowledge Base user, you may already access the /wiki/spaces/HKB/pages/7270966231370 section.