Overview
The startup of the Microsoft Stream live event can be delayed when the viewer does not have a HIVE Agent installed. The delay is caused by the HIVE plugin waiting for a HIVE Agent to respond - it can take up to 2 seconds for the request to a HIVE Agent to timeout. At which time, video playback proceeds with the next available HiveTech (typically HIVE WebRTC or HiveStats).
However, this delay can be interpreted as a poor viewer experience.
Reducing the Timeout
A Microsoft Stream administrator can configure a reduced timeout, resulting in quicker startup time for viewers without a HIVE Agent. When the timeout duration is exceeded, the plugin will stop waiting for the HIVE Agent to respond, allowing the user’s video to start more quickly.
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Even without the HIVE Agent, the viewer’s experience will still be captured in the HIVE Insights reporting. |
Configuring the Reduced Timeout
Microsoft Stream Admins can use the Stream Admin Settings to configure the HIVE Agent timeout.
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Hive Streaming recommends a minimum value of 500 for macReadyCheckTimeout. If the timeout is set lower than 500ms, a significant percentage of macOS endpoints will not wait long enough for the HIVE Agent to start. Each of these endpoints will receive a unicast stream directly from the CDN, requiring additional bandwidth and potentially causing congestion within the enterprise network. |
What’s Next?
For more information, see the HIVE plug-in documentation:
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