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| title | Enterprise Live with the HIVE Agent |
Customers can opt to upgrade to the installed HIVE Agent to enable more advanced use cases, including support for non-WebRTC compliant browsers, HIVE Silent Testing and custom network configurations.
HIVE Agent Endpoint Requirements
The HIVE Agent extends HIVE distribution support for Enterprise Live events to non-WebRTC web browsers, including Internet Explorer and Microsoft Edge. Installed HIVE Agents also support HIVE Silent Testing and custom network configurations.
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HIVE Agent Networking Requirements
Required or Optional | Protocol (Port) | Destination Address | Description | Comments | |
|---|---|---|---|---|---|
| 1 |  | HTTPS (tcp/443) | 127.0.0.1 (local machine only) | The HIVE Agent must be able to receive communications from the local web browser. The Agent "listens" on a special local machine address (commonly referred to as the loopback adapter). | Please ensure requests from installed web browsers to the loopback adapter address (127.0.0.1) are not routed through a web proxy. This is typically configured in the Proxy Auto-Config (PAC) file. |
| 2 | | HP2P (udp/1025 thru udp/ 65535) | Agent-to-Agent | The HIVE Agent must be able to communicate with other HIVE Agents within the internal corporate network. | UDP communication |
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is not |
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needed outbound, beyond the corporate firewall. The specific UDP range utilized by HIVE Agents may be customized for a customer's network. |
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The HIVE Agent uses the HIVE Desktop Helper process (HDH) to automatically connect to services on the Internet, including the HIVE Cloud Services and video content hosted on the video platform partner CDN. If the HDH is not permitted or unable to connect through the customer's Internet infrastructure, manual network configuration steps are offered. |
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What's Next?
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