Customers that opt to upgrade to the installed HIVE Agent to enable more advanced use cases, such as including for support for non-WebRTC compliant browsers, HIVE Silent Testing and custom network configurations, will need to abide by the additional requirements listed below. HIVE Agent Endpoint RequirementsThe HIVE Agent is offered for Windows, macOS and select Linux distributions (available upon request).extends HIVE distribution support for Enterprise Live events to non-WebRTC web browsers, including Internet Explorer and Microsoft Edge.
| Windows | macOS | Linux (select distributions) |
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HIVE Agent | | | |
HIVE Agent Networking RequirementsProtocol (Port) | Destination Address | Description | Comments |
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HTTPS (tcp/443) | 127.0.0.1 (local machine) | The HIVE Agent must be able to receive communications from the local web browser |
and communicate other HIVE Agents across the internal corporate network:The HIVE Client . The Agent "listens" on a special local machine address (commonly referred to as the loopback adapter). |
| Please ensure requests from installed web browsers to |
this local machine the loopback adapter address (127.0.0.1) bypass any web proxy. |
UDP communication must be permitted inside the corporate network. | HP2P (udp/1025 thru udp/ 65535) | Agent-to-Agent | The HIVE Agent must be able to communicate with other HIVE Agents across the internal corporate network. | UDP communication is not needed outbound, beyond the corporate firewall. The UDP range may be customized for the customer's network. |
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The HIVE Agent uses the HIVE Desktop Helper process (HDH) to automatically connect to services on the Internet, including video content hosted on Workplace's CDN. If the HDH is not permitted or unable to connect through the customer's Internet infrastructure, manual network configuration steps are offered. |
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