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Hive Streaming provides Support Services to ensure the solution is optimized for each customer’s network, and offer knowledge sharing and troubleshooting for streaming and video distribution events.

Hive HIVE Support uses a standard ticketing system for efficient communication and the tracking of submitted requests relating to Hive Products and Services. 

The three primary goals for of HIVE support are:

  • Providing Provide excellent Customer Service

  • Ensuring Ensure Customer Success by maintaining and releasing product updates, and offering value-added services to secure production activities

  • Managing Manage and driving drive all other requests submitted via the HIVE Support Center

Hive Streaming provides multiple channels for getting help:

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