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HIVE Cloud Services are a collection of web services supporting various business application functions, including statistics collection, discovery of other HIVE endpoints and peer connection setup.
All HIVE Cloud services are hosted in Microsoft Azure and do not host or have access to customer video. HIVE Cloud Services respond only to secure HTTPS requests.
HIVE video platform partners must authenticate with a unique security token to connect when connecting to HIVE Cloud Services. HIVE-supported endpoints (both HIVE WebRTC and HIVE Agent-based) must present a valid HIVE Ticket or Client Certificate to connect when connecting to a HIVE Cloud Service.
Key HIVE Cloud Services:
HIVE Ticketing Service: HIVE’s video platform partners invoke the HIVE Ticketing Service to notify HIVE of a video requiring HIVE analytics or distribution; afterwards, HIVE endpoints (both HIVE WebRTC and HIVE Agent-based) must authenticate against the Ticketing Service before streaming video
HIVE Tracker Service: maintains a registry of HIVE-supported endpoints authorized to view a video, facilitating quick connection setup between nearby endpointspeers
HIVE Snapshot Service: HIVE-supported endpoints report viewer statistics to the Snapshot Service regularly during video streaming
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The HIVE Agent consists of four several components:
HIVE Agent Watchdog - starts the main HIVE Agent Application as a background service and monitors its health
HIVE Agent Application - the main Agent process, containing all core functionality
HIVE Desktop Helper (HDH) - supports proxy detection and tunneling, enabling the HIVE Agent to detect and securely traverse web proxies and SSL termination solutions (Windows only)Conhost - the Console Window Host is a standard Windows component provided by Microsoft; it is used by the HIVE Agent to execute specific commands (Windows only)
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The HIVE Agent is provided as a downloadable installation package. An MSI file is provided for Windows, a PKG file for macOS. The Agent can be deployed and managed using standard software distribution methods, including Microsoft System Center Configuration Manager (SCCM).
The HIVE Agents has Major releases of the HIVE Agent occur 2-3 major releases times per year. Hotfixes are released if significant bugs or security issues are discovered. This is rare. Customers are not required to accept all major releases, but are encouraged to accept one major release per year.
Hive Clients Agents can be upgraded in two ways:
Redeploying the new installer package
Using the
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HIVE Agent’s built in
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AutoUpdate feature (the HIVE Agent Application is downloaded from the HIVE Cloud Services and distributed efficiently through peer-to-peer)